Even though one in three Canadians either has a disability or is close to someone who does, most people are not accustomed to interacting with people who have various disabilities. At times this can lead to awkwardness when people are uncertain of what is appropriate behaviour. Common courtesy, common sense and awareness of different disabilities are often all that is required to ensure a comfortable rapport and good communication.
DISABILITY AWARENESS

• Disability Awareness Kit - Australia
• Disability Etiquette – USA
• Basic Etiquette - People with Disabilities - USA
• Breaking the Sound Barrier – for People Who are Deaf, Deafened and Hard of Hearing (CHS) - Canada
• Communication Tips – for People Who are Deaf, Deafened and Hard of Hearing (CHS) – Canada
• A Guide to Disability Awareness - USA
• ADA Business Brief Service Animals - USA

HOW to PROVIDE SERVICES to PEOPLE with DISABILITIES

• How to Welcome Customers with Disabilities – Ontario
• Accessibility and Your Business – Ontario
• Access On – Breaking Barriers Together - Ontario
• Accessibility Tools for Municipalities - Ontario
• Making Information Accessible - Ontario
• What You Need to Know When Dealing with Customers with Disabilities over the Phone – Ontario
• What You Need to Know When Visiting or Delivering to Your Customers with Disabilities at Home – Ontario
• Plan an Accessible Meeting – Ontario
• Accessible Election Guidelines - Ontario
• Accessible Customer Service in Public Transport – Finland
• Law Enforcement Situations Involving People with Disabilities - ( Excellent videos for any profession ) - USA
  

• What You Need to Know About Customers with Vision Disabilities – Ontario
• Clear Print Accessibility Guidelines - CNIB - Canada
• Tips for Successful Meetings When Some Participants Have Vision Loss – CNIB – Canada
• Making Events Accessible to Participants with Vision Loss – CNIB - Canada
• Accessible Web Design – CNIB – Canada
• The Legibility of Typefaces for Readers of Low Vision: A Research Review – CNIB - Canada
• Clear Print Study: Executive Summary – CNIB - Canada

• Tips on Serving Customers who are Deaf or Hard of Hearing – Ontario
• Guidelines to Making Your Meeting Accessible to People Who are Deaf, Deafened and Hard of Hearing – Canada
• Communicating with People who are Deaf or Hard of Hearing in Hospital Settings –USA
• Tips on Serving Customers Who are Deaf-Blind - Ontario

• Tips on Serving Customers with Physical Disabilities – Ontario

• Tips on Serving Customers with Speech or Language Impairments – Ontario

• Tips on Serving Customers with Mental Health Disabilities - Ontario

• Tips on Serving Customers with Intellectual or Developmental Disabilities - Ontario
• Tips on Serving Customers with Learning Disabilities - Ontario

• Talk About Disabilities – Choose the Right Word - Ontario
• A Way with Words and Images – Canada